Return Policy
At Calivuna, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please read our Return & Refund Policy carefully before submitting a request.
📦 1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
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Unused and unworn
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In the same condition as received
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With all original packaging, tags, and accessories intact
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Accompanied by proof of purchase (order number or receipt)
Items that are used, damaged, washed, or missing parts cannot be returned.
🚫 2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
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Underwear, swimwear, and intimates
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Beauty or personal care items
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Final sale or clearance items
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Gift cards
🔄 3. Return Process
To start a return, please contact us at:
Our support team will review your request and provide further instructions, including the return address.
Please do not send items back without approval, as unapproved returns may not be accepted or refunded.
🚚 4. Return Shipping Costs
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Customers are responsible for return shipping fees unless the item arrives damaged, defective, or incorrect.
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We recommend using a trackable shipping service to ensure your return arrives safely.
💰 5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping fees are non-refundable.
🔁 6. Exchanges
At this time, we do not offer direct exchanges.
If you need a different size or item, please:
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Request a refund following the return process
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Place a new order on our website
This ensures faster processing and availability of stock.
❗ 7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with:
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Your order number
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Photos of the issue
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A brief description of the problem
We will resolve the issue as quickly as possible at no extra cost to you.
📩 Contact Us
If you have any questions about returns or refunds, feel free to reach out:
